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Band

FAQ

General FAQ

  • WHAT ARE THE DATES OF THE 2024 HOSPITALITY DAYS FESTIVAL?

    • Friday, July 12th to Sunday, July 21st.​​​

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  • WHEN DO THE CONCERT GATES OPEN?

    • Gates open at 6:00pm for the 3 Nights of music - July 18th, 19th & 20th.​

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  • ​WHAT AGES ARE PERMITED FOR THE JULY 18th, 19th & 20th EVENING CONCERTS? 

    • ​​Ages 13 to 18 are permitted in the concert area with valid (not expired) photo ID and a parent or guardian of age of maturity, 19+. 
    • All adults 19 and over

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  • ONCE INSIDE THE CONCERT, CAN I LEAVE AND RETURN LATER?

    • No, please be prepared to stay once you've entered until you're ready to leave for the night.

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  • WHERE IS THE LOST & FOUND?

    • The lost & found will be in the First Aid tent, identified by the Red Cross on the top of the tent and located at the main entrance at the main gate  SITE MAP

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  • CAN I VIEW THE SITE MAP?

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  • WHAT TYPE OF PAYMENT WILL BE ACCEPTED?

    • There is an ATM on site, cash only is used for purchase of bar tickets SITE MAP

    • Debit and Credit cards will be accepted by most food and band merchandise vendors. 

Tickets

  • WHERE CAN I PURCHASE CONCERT TICKETS?

    • Online at www.bathurstfestival.com

    • In-person at the K.C. Irving Regional Center Box Office or Out of The Closet boutique (OOTC).

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  • WHAT TYPES OF CONCERT TICKETS ARE AVAILABLE?

    • Individual tickets are available:

      • Thursday-Local Night $10 (+ $2 Service Fee).

      • Friday-Country Night $59 (+$5 Service Fee).

      • Saturday-Rock Night $69 (+5 Service Fee).

    • Super Pass Tickets (All  3 Nights) $100 (+$10 Service Fee)- can be purchased by using a PROMO CODE. Find promo codes under the "tickets" tab on the menu. A Super pass is available for purchase until June 12, 2024 or until event sells out.

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  • DO THE CONCERTS HAVE VIP SEATING?

    • VIP seating is not available.

    • We offer 4 sections for concert goers: SITE MAP

      • A bleacher section (first come, first served).

      • An accessibility section (first come, first served).

      •  A chair section.

      • All other areas of the site are for standing​​.

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  • CAN I REFUND, SELL OR TRANSFER ELECTRONIC TICKET(S)?

    • Refunds are not available.

    • To sell or transfer electronic tickets:

      • Log in to your online account and click on ''transfer'', in the ''my ticket'', section. 

      • From there you can select which tickets you wish to transfer and to whom.

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  • IS THERE A WAITLIST FOR SOLD OUT TICKETS?

    • We are not set up to offer this service at this time.​

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  • I BOUGHT MY TICKET ON MARKETPLACE OR KIJIJI – HOW DO I CHECK IF IT IS VALID?

    • If tickets were not purchased directly from ticket boutik – we cannot verify them.​​

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travel

  • WHERE IS THE FESTIVAL LOCATED?

    • Bathurst, New Brunswick, Canada ​

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  • WHERE IS THE CONCERT GROUNDS? 

    • The official address for the concert site is 100 Munro Street, located at Vickers Field in Coronation Park, Bathurst, New Brunswick, Canada.​ SITE MAP

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  • IS THERE PARKING NEAR THE FESTIVAL? 

    • There is designated parking near the concert site and parking attendants will be there to help guide you.  We encourage you to get dropped off or to taxi in. SITE MAP

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  • IS THERE A SHUTTLE BUS OPTION?

    • We do not have this option.

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  • IS THERE A TAXI OPTION?

    • There are two taxi companies operating in the city:

      • People​'s Taxi (506) 546-4435

      • Go Taxi (506) 546-4666

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  • IS THERE A RIDE SHARE OPTION?

    •  Ride share is not currently an option within the city. â€‹

accessibility

  • HOW DO I BUY ACCESSIBLE TICKETS?

    • To purchase accessible platform tickets, send an email indicating your interest in accessible tickets to bathursthospitalitydays@hotmail.com. 

    • If you have purchased a ticket, let us know and we’ll swap your ticket for an accessible viewing area ticket if available as space is limited and offered on a first-come-first-served basis.

  • WHAT GATE DO I ENTER THE FESTIVAL?

    • Accessible entrance is through the Corporate Entrance. SITE MAP

  • ARE THERE BATHROOMS BY THE ACCESSIBLE PLATFORM?

    • Yes! There are accessible washrooms nearby. SITE MAP

  • WHAT IF I HAVE DIFFICULTY WALKING BUT DON’T NEED ACCESS TO THE ACCESSIBLE PLATFORM?

  • DO YOU HAVE ACCESSIBLE PARKING?

    • Accessible parking will be available first-come, first-served for those who have a government-issued accessible parking pass. 

    • For any other questions, concerns, or additional information, please email prior to concert day bathursthospitalitydays@hotmail.com. SITE MAP

  • ARE WHEELCHAIRS AVAILABLE AT THE FESTIVAL?

    • No, this is not an option

  • CAN I BRING MY SERVICE ANIMAL WITH ME?

    • Yes, service animals are welcome, in uniform.

    • Pets are not permitted.

 

  • PRE-APPROVED CONCERT GOER ACCOMODATION:​

    • Pre-approved arrangements will be the only accommodations considered at Vickers Field - July 18, 19 & 20, 2024.

    • Please speak with security prior to entering for your arrangement to be honoured.

 

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do's and dont's

  • WHAT IS THE BAG POLICY?

    • Maximum bag size = 10″ x 10″ x 3″ (the measurement of a regular sling bag or mini backpack)

    • All bags are subject to search prior to entry.

    • We reserve the right to alter carry-in policies at any time.

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  • CAN I BRING CHAIRS?

    • ​Yes, standard “bag” chairs are accepted. Do NOT bring high back lawn chairs.

    • If your “bag” chair is blocking the view of an individual behind you, you will be asked to remove that chair.

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  • CAN I BRING FOOD OR DRINK INTO THE FESTIVAL GROUNDS?

    • No outside beverages or food of any kind is allowed.

    • Once inside the festival grounds, you can purchase food and drink from a variety of vendors.

    • If you have a specific dietary need, please make arrangements prior to the concert day by emailing bathursthospitalitydays@hotmail.com.​

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  • IS THERE A COMPLIMENTARY WATER REFILL STATION?

    • Yes, there is a complimentary water refill station located near the food vendors. You are allowed to bring empty, reusable water bottles onsite (1L max). Please stay hydrated!​

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  • IF I HAVE A DIETARY RESTRICTION, CAN I BRING FOOD?​

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  • WHAT ITEMS ARE PROHIBITED?

    • The Festival reserves the right to alter carry-in policies at any time.

    • Currently, items NOT permitted include, but are not limited to:

      • Framed Backpacks

      • Large bags

      • Coolers​

      • ​Umbrellas

      • Outside food or beverages (Permitted to bring a reusable water bottle. 1L max bottle size.)

      • Cans or glass bottles

      • Alcohol, controlled or illegal substances

      • Contraband

      • Pets

      • Any and all professional audio recording equipment

      • Professional cameras and professional recording (photo, video, audio) equipment (NO large professional detachable zoom lenses, stands, monopods, tripods, attachment sticks (selfie sticks) or other commercial equipment.

      • Any and all professional video equipment. No video recording will be allowed

      • Drones or any other remote flying device

      • Laser pointers or glow sticks

      • Air horns

      • Skateboards

      • Inline skates

      • Kites

      • Frisbees

      • Picnic baskets

      • Weapons of any kind

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  • WHAT SHOULD I DO IF I LOSE MY CHILD INSIDE THE FESTIVAL?

    • Please notify a uniformed security officer or volunteer.

    • Prior to entering, be prepared with your family emergency plan, know the site map and the location of First Aid tent - it is a suggested emergency meeting place.​

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Media

  • GUIDELINES

    • ​• A 2024 Media Personnel List is required from each Media Company planning to enter the event. If an updated media list is not received prior July, 2024, there will be no "Media Passes" for your team to enter.
      • ONLY working, media employees listed will be given a "Media Pass" and offered entrance to the event as Media.
      • Names can be added and/or removed throughout the festival, however only if the added persons will be assisting or representing your organization as Media.
      • A company ID will NOT be considered a valid Media Pass and can not be used for admission to the grounds as Media.
      • Entrance to the grounds will only be granted through the volunteer/media check-in located at the Corporate Entrance of the festival grounds.  Credentials will be checked upon entry.       SITE MAP
      • Media passes are issued daily and must be returned on the same day prior to you leaving.
       

  • POLICIES

    • All accredited media will be notified of designated call times in advance of the event and, upon arrival, must check in at the Corporate Entrance. SITE MAP

    • All events / performances are subject to individual artist media policies and any relevant restrictions which must be adhered to. Unless otherwise noted, the house policy will be in effect as follows:  

      • Photo: First 3 songs (no flash).

      • Video: First 30 seconds of the first 3 songs 

      • Video/Television Cameras: Only approved media cameras are permitted to capture moving footage for television and online purposes and must be broadcast within 7 days. A complete song cannot be aired, footage is for b-roll and news /editorial purposes only. All video / TV cameras MUST be accompanied by a BHD Commitee member  and cameras are not allowed to roam the grounds without an escort. 

    • Images must be published or posted online within 7 days. 

    • If photo / video is not allowed from “the pit” by an artist and is only allowed from “front of house” (FOH), media escorts (La Cave Media) will station cameras at FOH House. A telephoto lens is recommended for photographers.  

    • Media are not authorized to bring in banners or promotional materials unless otherwise approved BHD Comittee. 

    • Locations on site for media interviews with talent will be decided by La Cave Media and the BHD Committee.

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CODE OF CONDUCT​​​​

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  • VICKERS FIELD MUSIC CONCERTS: JULY 18, 19 & 20, 2024

    • Opening hours of live music events:

      • Each evening, the gate opens at 6pm and the event ends at 1am.

    • Security check:

      •  All concert goers may be subject to an inspection by a member of the security team or a city police officer, prior to entering the concert site.

      • ID cards must be presented at the request of the security or a city police officer – prior to entering or during the event.

      • Concert goers must be at least 19 years of age to purchase and /or consume alcohol on the premises.

      • If a concert goer is not able to provide valid (not expired), picture ID, they will be escorted off the premises and invited to return when they can provide proof of ID.

    • You are not permitted to enter the concert site with:

      •  Plastic or glass bottles containing anything (liquids, fluids, or solids), they must be empty, and no larger than 1L (to use for water refills).

      •  Food.

      • Alcohol or any controlled substance.            

    • Emergency evacuation plan - The procedure to follow in case of emergency:

      • Evacuation:

        • The decision will be made by the BHD committee

        • They will advise

          • Head of incident report

          • Security team

    • Action plan:

      • BHD Committee Memebr will sound the bull horn

      • Stage crew will stop the music

      • All field lights will be turned on

      • Patrons will be asked to leave in an calm, orderly fashion through identified Emergency exit

    •  Re-entrance- Decision:

      • The decision will be made by “Committee member”

    • Incident / accident report - The procedure to follow if anyone reports an incident or accident at concert venue:

      • Report to Marketing Trailer

      •  Contact head of incident report - “Security Team”

      •  Assigned members: 

                                            Spencer Saulnier   

                                            Mike Doucet

                                            Melissa Ellis

                                            Dinah Pitre-Payne

                                            Chris DrysdaIe

  1. All incidents or accidents must be logged in the ledger located at Marketing Trailer.

  2. The following information must be provided in our ledger:

                                             A. Date

                                             B. Time

                                             C. Description of Incident

                                             D. Name                                          

                                             E. Phone number

                                             F. Witness name and phone number

                                             G. Name of committee member who recorded incident

 

CLOSING HOURS: The below applies to each evening, July 18, 19 & 20, 2024 

  • 11:45PM: Last call will be authorized by Tina Lynch

  • 12 PM Last call will be announced from the stage

    12:15AM: Ticket sales will be 1 at a time only

  • No alcohol tickets will be sold after 12:30 AM and the cash office will be closed.

  • No alcohol tickets will be honored at bar after 12:45 AM

     1:00AM: Bar closes

  • No alcohol will be served after 1:00 AM

     1:00AM: Clearance of patrons

  • The security team and city police will start clearing patrons from concert venue

     1:00AM: Venue is closed

  • All patrons must clear concert venue by 1:00 AM with support of the security team and police

  •  Concert venue closes at 1:00 AM

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